Repair Services
Need Your Instrument Repaired?
Every musician deserves an instrument that works with them. Our expert technicians keep brass, woodwind, and orchestral instruments in peak condition — so you can focus on the music.
Every musician deserves an instrument that works with them.
Over time, everyday playing can lead to wear, small adjustments, and hidden issues that affect tone, response, comfort, and confidence. Whether it is a sticky valve, a leaking pad, a slipping peg, or bow hair that has seen better days, even minor problems can make making music harder than it should be. Our maintenance and repair services help keep brass, woodwind, and orchestral instruments performing at their best, so players can focus less on the instrument fighting back and more on enjoying the music.
Sometimes the problem is not the player, it is the instrument. Small issues like leaks, sticking parts, worn strings, or bow hair can make great playing much harder than it should be. If your instrument feels harder to play, sounds different than usual, or starts making noises it should not make, it may be time for maintenance.
Here are ways to recognize when it may be time for brass instrument maintenance:
- Valves feel sticky, slow, or do not move smoothly
- Slides are hard to move or stuck
- Air leaks that make the instrument feel less responsive
- Buzzing or rattling sounds that should not be there
- Notes feel harder to center or slot than usual
- Tone sounds thin, stuffy, or uneven
- Water keys do not seal properly
- Mouthpiece gets stuck
- Dents affecting airflow or playability
- Loose braces, caps, screws, or parts that vibrate
- Tuning becomes more difficult than normal
- Corrosion or buildup inside the instrument
Here are ways to recognize when it may be time for woodwind instrument maintenance:
- Pads leaking air
- Keys sticking or moving sluggishly
- Notes that suddenly do not speak clearly
- Squeaking, squealing, or chirping more than normal
- Difficulty moving between registers
- Keys feel bent, misaligned, or out of adjustment
- Springs feel weak or broken
- Corks are worn, loose, or missing
- Tenons feel too tight or too loose
- Airy, fuzzy, or unstable tone
- Clicking, rattling, or mechanical noise from keys
- Cracks in the body or damage to the mouthpiece
- Reed setup feels unusually difficult even with a good reed
- Instrument feels harder to play than it used to
Here are ways to recognize when it may be time for orchestral string maintenance:
Includes violin, viola, cello, and bass.
- Strings sound dull, false, or do not stay in tune
- Pegs slip or stick
- Fine tuners are hard to turn or not working well
- Bridge is leaning, warped, or out of place
- Buzzing, rattling, or wolfy sounds
- Seams open or glue joints begin to separate
- Cracks in the instrument
- Fingerboard feels uneven or worn
- Notes do not speak clearly or evenly
- Instrument feels harder to play or less responsive
- Soundpost issues affecting tone and response
- Chinrest or tailpiece feels loose
- Excess wear around the nut or saddle
- Tone becomes muted, thin, or less resonant than usual
Here are ways to recognize when it may be time for orchestral string maintenance:
Includes violin, viola, cello, and bass.
- Strings sound dull, false, or do not stay in tune
- Pegs slip or stick
- Fine tuners are hard to turn or not working well
- Bridge is leaning, warped, or out of place
- Buzzing, rattling, or wolfy sounds
- Seams open or glue joints begin to separate
- Cracks in the instrument
- Fingerboard feels uneven or worn
- Notes do not speak clearly or evenly
- Instrument feels harder to play or less responsive
- Soundpost issues affecting tone and response
- Chinrest or tailpiece feels loose
- Excess wear around the nut or saddle
- Tone becomes muted, thin, or less resonant than usual
Here are ways to recognize when it may be time for guitar maintenance:
Or any fretted instrument - banjo, ukulele, etc.
- Sharp fret ends or frets protruding from the side of the neck
- Back of the bridge is lifting away from the top
- Acoustic body rattles or buzzing
- Weak or intermittent output from pickups
- Excessive static or noisy controls
- Cracks of any kind on the body
- Loose or divoted frets
- Buzzing or poor tuning of fretted notes
- Bowed neck
- Loose neck joint
- Repeatedly breaking strings
- Instrument is harder to play after changing seasons
- String heights feel too low or too high
- Buzzing on open strings
Brass, woodwind and percussion repair, maintenance, cleaning and school support.
Keep Your Band Instrument Sounding Its Best
Whether your instrument needs seasonal cleaning, pad and valve work, or more extensive repair, Heid Music can help. Our experienced technicians work on brass, woodwind and percussion instruments for students and professionals alike, with recommendations based on your instrument, playing level and goals.
- Cleaning and routine maintenance
- Valve, slide and key adjustments
- Pad replacement and regulation
- Cork and spring replacement
- Dent removal and body repair
- Mouthpiece and neck fitting
- Percussion head and hardware service
- School and district repair support
Violin, viola, cello and bass evaluations, adjustments, bow services and restoration.
Keep Your String Instrument Performing at Its Best
Whether your instrument needs a routine evaluation, a seasonal adjustment, or a more involved restoration, Heid Music can help. Our experienced luthiers work on violins, violas, cellos and basses, with recommendations based on your instrument, playing level and goals.
- Instrument evaluations and condition assessments
- Bridge fitting and adjustment
- Soundpost setting and adjustment
- Peg fitting and replacement
- Seam and crack repair
- Fingerboard leveling and dressing
- Bow rehairing and repair
- Restoration and appraisal services
Acoustic and electric guitars, basses, ukuleles, banjos and mandolins.
Keep Your Fretted Instrument Playing Its Best
Whether your guitar needs a fresh setup, seasonal adjustment, restringing, electronics attention or more extensive repair, Heid Music can help. Our experienced team works on acoustic and electric guitars, basses and other fretted instruments, with recommendations based on your instrument, playing style and goals.
- Restringing and routine maintenance
- Complete setups and adjustments
- Action and intonation adjustments
- Nut and saddle work
- Fret evaluation and fretwork
- Pickup and electronics diagnosis
- Hardware replacement and upgrades
- Structural repair evaluation
Ready to Get Your Instrument Performing?
If your instrument isn’t playing like it should, we’re here to help. Visit your nearest location or call to talk with our team about maintenance, adjustments, and repair options.
Quality Instrument Repair Services
Professional, personalized service from experienced technicians who treat your instrument with the care it deserves
What Our Customers Say
“I highly recommend their wonderful luthier, Kara McCanna! I will always trust her with my instrument. She is incredibly kind, attentive to detail, and supportive of all of your needs!”
“I sent my professional F tuba in to get a chem. flush and was VERY pleased with the quality work received. Marty Vajgrt is a great technician. I’ll be headed back with my CC tuba soon.”
“Fantastic customer service, not only got my guitar looked at sooner than expected, but made adjustments and gave a detailed inspection. Top notch service. Don’t hesitate to bring your gear to Matt. He knows his stuff and does it all with a smile!”
Instrument Repair with Adam
Join Adam, Heid Music’s Repair Manager, as he brings band instruments back to life in real-time. From brass to woodwinds, these livestreams showcase the intricate process of diagnosing issues, making precise adjustments, and restoring instruments to peak performance.
Whether you’re a band student, director, or just curious about the craftsmanship behind your favorite instruments, this playlist offers a fascinating behind-the-scenes look at the repair process. Be sure to subscribe and hit the notification bell to never miss a livestream!
Frequently Asked Questions
Can you fix my instrument while I wait?
Can you fix my instrument while I wait?
Most repairs require time for proper evaluation and service. While minor adjustments may be possible on the spot, most instruments will need to be checked in for repair. We'll provide an estimate within 3 business days if requested.
Can you give me an estimate when I bring in my instrument?
Can you give me an estimate when I bring in my instrument?
We perform a quick assessment at check-in, but detailed estimates are typically provided within 3 business days by our repair team. You can approve repairs up to a specific dollar amount during check-in to expedite service.
Can you give me an estimate on repair over the phone?
Can you give me an estimate on repair over the phone?
We're happy to discuss general pricing and services, but a physical evaluation is required for an accurate estimate. Once your instrument is checked in, we'll provide a formal estimate within 3 business days.
Do you have loaner instruments?
Do you have loaner instruments?
Loaner instruments may be available depending on location and inventory. Please contact your local Heid Music store for availability and eligibility.
If I didn't buy my instrument from you, will you still repair it?
If I didn't buy my instrument from you, will you still repair it?
Absolutely! We service instruments regardless of where they were purchased, as long as they are brands we support. If your instrument is not serviceable, we'll help you explore rental or purchase option
How do I get my instrument to you for repair?
How do I get my instrument to you for repair?
Bring your instrument to any Heid Music location. We'll check it in under your account, assess its condition, and begin the repair process. Be sure to bring all components (e.g., mouthpiece, neck) and a case if possible.
Do you do appraisals?
Do you do appraisals?
Appraisals are not part of our standard repair services. Please contact your local store to inquire about appraisal availability.
Does Heid Music guarantee repair work?
Does Heid Music guarantee repair work?
Yes, we stand behind our repair services. If you have concerns after your repair, please reach out to the store where the service was performed.
Can I get warranty work done at Heid Music?
Can I get warranty work done at Heid Music?
We perform warranty work for brands we carry. Please bring your proof of purchase and warranty documentation when checking in your instrument.
Ready to Get Your Instrument Serviced?
Visit your nearest Heid Music location or request a repair to learn more about our services.